1. Warranty policy
Warranty period: Most monitor brands will provide a certain period of warranty service, such as a one-year or more free warranty. The warranty period is calculated from the date of purchase, subject to the purchase invoice and the random warranty card.
Warranty coverage: The warranty service usually covers failures caused by non-human factors, such as hardware damage, performance problems, etc. In the event of a failure of a non-original part configured by the customer, the brand may recommend that the customer contact the original seller to resolve the failure.
2. Fault handling and maintenance
Troubleshooting: When a customer encounters a monitor failure, he can contact the after-sales service department through telephone, email or online channels to describe the problem and provide relevant information. After-sales service personnel will conduct initial troubleshooting according to the customer's description and try to solve the problem remotely.
On-site repair: If the remote solution is invalid, the after-sales service department will arrange technicians to repair on-site. The technician will repair or replace the faulty parts according to the actual situation to ensure that the monitor resumes normal operation.
Maintenance report: After the maintenance is completed, the technician will provide a maintenance report to record in detail the cause of the failure, the solution and the operation during the maintenance process.
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